ลงทุนระดับโลก

เชื่อถือได้ เทรดอย่างมืออาชีพ

ซื้อขายในตราสารมากกว่า 165 รายการ
ด้วยสเปรดที่ต่ำถึง 0.2 pip สําหรับเงินยูโร

ลงทุนระดับโลก

เชื่อถือได้ เทรดอย่างมืออาชีพ

ซื้อขายในตราสารมากกว่า 165 รายการ
ด้วยสเปรดที่ต่ำถึง 0.2 pip สําหรับเงินยูโร

protecting your privacy and the security of your personal information

The Company is dedicated to taking all practical precautions to protect any current or potential customers, applicants, and website visitors because it respects the privacy of any users who access its website(s).

The Company maintains any personal data pertaining to clients or potential clients in line with the relevant data protection laws and regulations.

We have put in place the right organizational, technical, and procedural measures and procedures to make sure that your information is always safe. All of our employees are constantly reminded of how important it is to respect, protect, and keep your personal information and privacy safe. We take invasions of people’s privacy seriously, and when required, we’ll take appropriate disciplinary action, up to and including firing. Your personal information that you give us when you sign up to use the Company’s website(s) and/or services is referred to as registered information and is safeguarded in a number of ways. After logging into the Members Area, you can access your registration information by entering a username and a password of your choice. It is your responsibility to ensure that your password is kept private and only known by you. Only authorized personnel can access registered information via a username and password that is securely maintained in a secure location. Every effort is made to prevent unauthorized parties from viewing any personal information by transferring it to the Company over a secure 128-bit SSL connection. A login and password are required for authorized personnel to access any personal information submitted to the Company that does not fall under the category of registered information. This information is also kept securely.

Although data transmission over the internet is not always entirely secure, the Company makes a genuine effort to safeguard your personal information. After receiving your information, we will endeavor to prevent unauthorized access by implementing procedures and security measures.



What kinds of private information do we gather?

You must first fill out and submit an application form to us by providing the necessary information in order to open an account with us. You are required to provide personal information in order for the Company to review your application and in accordance with the applicable rules and regulations by filling out this application form. The Company might use the data you give it to let you know about its services.

Date of birth, place of birth, gender, citizenship, full name, residential address, and contact information (e.g., phone number, fax, etc.); information about your income and wealth, including specifics regarding your source of funds, assets, and liabilities; bank account information; trading statements; FATCA and CRS information; and financial statements; trading account balances; and trading activity.

Through your use of our services, we may collect this information from you in a variety of ways, such as through any of our websites or apps, the account opening applications, demo sign-up forms, webinar sign-up forms, news update subscription forms, and information provided during on-going customer service communications. We might also get this information about you from third parties, like from sources that are openly accessible. Additionally, we maintain records of your trading activity, including information on the items you buy and sell with us, their performance, historical information on trades and investments you have made, including the amount invested, and your preferences for particular goods and services.

Occasionally, we may request additional voluntary personal information from you (for example, through market research or surveys).

We might not be able to offer you with the product or service you’ve asked for if you decide not to provide us the information we need to fulfill your request.

Any contacts with you regarding the services we offer you and our business relationship, whether they be oral, written, or electronic, may be recorded by us. These recordings will serve as our only source of ownership and serve as a record of our conversations. These phone calls may be recorded without using a warning tone or any other additional notification. Additionally, if you visit one of our offices or facilities, there may be CCTV there that will capture your image.

Requested Personal Information Unwanted

If we acquire personal data on a person that is not requested by us and is not necessary for the delivery of our services, we shall securely destroy the data (provided it is lawful and reasonable for us to do so).



fulfillment of a contract

Based on the contractual relationship with our clients, we process personal data in order to provide our services and goods as well as information about such products and services (i.e., so as to perform our contractual obligations). Additionally, processing of personal data occurs so that we can finish the customer onboarding and acceptance processes.

Due to the aforementioned, we must confirm your identification before we can accept you as a client. We will also need to utilize these details to administer your trading account so that you receive the best possible service from us. This can involve outside parties doing identity or credit checks on our behalf. We need to use your personal information to identify you because we are required by law to meet certain Know Your Customer and Customer Due Diligence regulatory requirements.

 

Observing a legal requirement

We are subject to a range of legal obligations arising from applicable laws as well as statutory requirements (e.g., anti-money laundering laws, financial services laws, corporation laws, privacy laws and tax laws). We are also bound by the laws and regulations of a number of supervisory authorities (e.g. the FSC). These obligations and demands force us to do the necessary personal data processing tasks for anti-money laundering controls, tax law compliance, identity verification, payment processing, and compliance with court orders and other reporting requirements.

These requirements are applicable at different points, such as customer onboarding and acceptance, payments, and systemic risk management checks.

In order to protect a party’s legal interests

We process personal data to protect the legitimate interests that we or a third party are pursuing. If we need to use your information for a business or commercial purpose, it is a legitimate interest. However, it must not unfairly conflict with what is appropriate and beneficial for you. Examples of these processing activities include the following: filing legal claims and preparing our defense in court proceedings; methods and procedures we employ to ensure the Company’s IT and system security; deterring potential criminal activity; securing assets; instituting admission controls and anti-trespassing measures; installing CCTV systems (for example, at our premises for security reasons); taking business management and product and service development measures; and sharing.

You have given your approval.

Your consent governs the collection, use, and storage of your personal data by us (other than for the reasons described or implied in this policy when your consent is not required). You have the right to revoke your consent at any time, but this won’t stop any processing of your personal information that has already taken place.

To determine whether our services and goods are suitable for our customers

to assess your ongoing needs, supply you with products and services or information about our products and services, and

We will need to utilize your personal information when you successfully register a trading account with us, subscribe to an update, or attend a webinar in order to provide our services and uphold our duties to you. In order to make sure we are offering the finest products and services, it is also in our legitimate interest to periodically examine your needs. This way, we can make sure you are receiving the greatest products and services from us.

To assist us in creating and marketing new products and services, as well as enhancing our existing ones (including customer services),

When you utilize the services and/or respond to customer surveys, we may on occasion use the personal information you submit to help us improve our goods and services. To ensure the highest standards when delivering our products and services to you and to maintain our position as a market leader in the financial services industry, it is in our legitimate interests to use your personal information in this manner.

Every time you visit our website, we monitor visitor behavior and activities. The information we gather from this tracking allows us to more effectively support users when they need assistance utilizing our website. We would like to point you that this data cannot be used to identify you.

to create a profile of you

When you utilize the services and/or respond to customer surveys, we may on occasion use the personal information you submit to help us improve our goods and services. In order to continue to be a market leader in the financial services sector and to try to ensure the highest standards when delivering you with our products and services, it is in our legitimate interests to use your personal information in this manner.

to look into or resolve complaints or inquiries

As it is in our legitimate interests to guarantee that problems and/or disputes be investigated and addressed in a timely and effective manner, we may need to utilize personal information gathered from you to investigate issues and/or settle disputes with you.

To adhere to all applicable laws, court orders, other legal processes, and regulatory authority requirements

Your personal information might be used by us in order to abide by any applicable laws and rules, legal process, court orders, or regulatory authority requirements. In addition to doing this to uphold our legal commitments, we may also be acting in our own best interests.

sending you surveys

As part of our customer feedback process, we may occasionally send you surveys. In order to make sure that we deliver our services and goods to the highest standards, it is in our legitimate interest to solicit this input. However, from time to time, we might also invite you to take part in additional surveys. If you accept, we’ll rely on your permission to use the personal data we gather for other surveys. Before survey results are shared with any third parties, all replies to any surveys we send out—whether for customer feedback or for other purposes—are aggregated and depersonalized.

data evaluation

Web beacons, pixel tags, and other similar data analysis tools may be used on our website pages and in our e-mails to track correspondence delivery and to tally the number of users who have accessed our webpage or opened our communication. We may combine your personal information (like your trading history) with the personal information of our other clients in an anonymous manner (i.e., without identifying information about you) in order to conduct a more thorough statistical analysis of broad trends, which may enable us to offer better goods and services.

We don’t need a legal justification if your personal information has been totally anonymized because it no longer qualifies as personal information. If your personal information is not anonymized, it is in our legitimate interest to review it frequently to make sure the goods and services we offer are appropriate for the market.

marketing objectives

In order to keep you informed about our newest products and services, we may process your personal information to send you marketing communications through email, phone, or other formats that have been mutually agreed upon (including social media campaigns). If we decide to contact you for marketing purposes, we will either do so with your permission or if it is in our best interests to do so.

Your information won’t be given to anyone outside the company so they may directly market to you.

Internal corporate needs and record keeping

Your personal information might need to be processed by us for record-keeping, internal business, and research needs. Such processing is necessary to uphold our legal duties as well as serve our own legitimate interests. Any correspondence we have with you regarding the services and goods we offer you and our relationship with you may fall under this category. In accordance with the agreement that governs our connection with you, we will also store records to make sure that you fulfill your contractual duties.

notice of the law

Frequently, the law demands that we inform you of specific changes to products, services, or laws. We might have to let you know if the conditions or features of our goods or services change. To give you these legal notices, we must process your personal information. Even if you opt not to get direct marketing information from us, you will still get this information from us.

corporate reorganization

We might need to utilize your personal information in connection with a corporate reorganization, acquisition, or if all or a portion of our business is acquired by a third party. Your information may be shared as part of due diligence investigations or disclosures required by legal agreements as part of this use. As long as we adhere to any legal or regulatory obligations we have to you, using your information in this way is in our legitimate interest.

Physical Protection

For security purposes, if you enter one of our locations, we may capture your image on CCTV. We might also collect your information so that we can keep track of who has visited our location on any given day. To keep our workplace safe and secure, doing this is in our legitimate interest.

Your Personal Information Will Be Disclosed

Except in the following situations: (a) when required to do so by any applicable laws, rules, and/or regulations; (b) when there is a public duty to disclose; (c) when our legitimate business interests require disclosure; (d) at your request or with your consent; or (e) to Persons described in this policy. The Company is not permitted to disclose any confidential information about its clients to any third party. Unless otherwise directed by a regulatory authority, the Company will attempt to make such disclosures on a “need-to-know” basis. In certain situations, the Company shall let the third party know that any such information is confidential.

The following parties may get your personal information as part of the Company’s use of it for the aforementioned purposes:

any Mu-verse Group members, which includes any of our ultimate holding companies and those companies’ subsidiaries; our associates and service providers, for business purposes, including third parties like business service providers and specialist advisers who have been hired to perform administrative, financial, legal, tax, compliance, insurance, research, or other services for us; business introducers with whom we have a mutual business relationship;

If the Company provides your personal information to business partners—such as banks or card processing firms—so that they can provide the services that customers have requested, those partners may need to preserve your information in order to uphold their legal and other duties.

In general, we expect organizations outside the Mu-verse Group to recognise the confidentiality of any personal information they handle or collect, commit to upholding any individual’s right to privacy, and abide by all applicable data protection laws as well as this Privacy Policy. Any searches carried out on our behalf may be recorded by third-party service providers, including credit referencing agencies (if and when relevant), who may also use the search details to help other businesses carry out their own searches. Please be aware that this Privacy Policy and our privacy standards and procedures do not apply to the use of your personal information by external third parties who operate as data controllers of your personal information.

Clients agree and accept that the Company may occasionally conduct statistical analyses of the data obtained from customers’ use of our website(s) or obtained through other channels, such as questionnaires, in order to enhance the Company’s business operations.

Outside the European Economic Area transfers (EEA)

We may share your personal information with other Mu-verse Group companies and service partners both inside and outside the European Economic Area (i.e. Processors). To the extent that we transfer your information outside of the EEA, we will make sure that the transfer is legal and that Processors in third countries are required to abide by European data protection laws or laws from other nations that are equivalent, as well as to provide adequate safeguards in relation to the transfer of your data in accordance with GDPR Article 46. We may occasionally rely on applicable standard contractual provisions, binding corporate policies, or any other comparable relevant safeguarding procedures if we make transfers to processors in the USA.

In light of the aforementioned, employees of the Mu-verse Group who work for us, another Mu-verse Group entity, or one of our service providers may process your personal information whether they are based inside or outside the EEA. These employees might be responsible for handling your requests, processing your payment information, and offering support services, among other things. You give your consent to this transfer, storing, and processing by providing your personal information. The Company will do all within its power to protect your data and to treat it securely in compliance with this Privacy Policy.

Information obtained through the usage of our services by you

Your personal information may be collected by tracking systems on the Company’s website(s) in order to improve the services offered to customers and potential customers. The website gathers data using the following methods:

Device specifics

We can present you with the best suitable version of our website by identifying the device you used to access and use the Company’s website(s) (s).

Register data

The organization can track user activity and subsequently troubleshoot any issues by logging certain website actions.

location specifics

Your IP address enables us to localize the online content we give you based on your country, which enhances your experience using our website (s).

Cookies

Cookies are text files with a tiny amount of data that are transmitted from one or more of our websites to your browser and kept on the hard drive of your computer. Cookies assist us in tracking your referrer, enhancing the performance of our website(s), and enhancing the user experience of our website visitors.

nearby storage

To activate your trading account, you must send us the required documentation via the Company’s Members Area. These files are kept in a secure location and transmitted over a 128-bit SSL connection.

Cookies

Internet cookies are little data files that may contain a unique identification number that are transmitted from our website(s) to your browser and saved on your computer’s hard drive when you use our website(s). This data is being gathered in order to give you a more useful and relevant experience on our website(s), including tailoring the presentation of our web pages to your needs or preferences.

Internet websites regularly utilize cookies, and you may control whether and how a cookie is accepted by modifying your browser’s preferences and options. If you choose to turn off cookie acceptance in your browser, you might not be able to access all of our website(s), including the Company’s Members Area and other secure areas (s). Therefore, in order to utilize all of our online services, we advise you to enable cookie acceptance.

Additionally, we employ cookies for remarketing functions that enable us to connect with visitors who have previously visited our website(s) and shown interest in our goods and services. Periodically, depending on how you’ve previously used our website, we might employ third-party suppliers like Google and AdRoll to show you our adverts online (s). By visiting the DoubleClick opt-out page and Google Ads Settings page, or when they update those facilities in the future, you can always choose not to have your information used for this specific use of cookies.

Persistent cookies and session ID cookies are both used by the company. When the browser window is closed or after a predetermined period of time, a session ID cookie expires. A persistent cookie stays on your computer’s hard disk for a long time. You can get rid of persistent cookies by following the instructions in the “Help” section of your web browser.

Read our Cookies Policy here for more information about our cookie policy and how our cookies function.

How we get your permission

Your consent will be given in line with the express written agreements that govern our commercial relationship, which are available on our website(s) as changed from time to time, if our use of your personal information needs it.

If we hold and use your personal information based on your consent, you have the right to revoke that consent at any time by getting in touch with us using the information provided in this Privacy Policy.

Keeping and erasure of your personal information

Whether you communicate with us in person, over the phone, through the mail, online, or by any other technological channel, maintaining the privacy of your information is extremely important to us. We will keep your personal information in a combination of safe computer storage facilities, paper-based files, and other records for as long as we do business with you. We also take the necessary precautions to protect the personal information we have about you from misuse, loss, unauthorised access, modification, or disclosure.

We shall delete any information that could be used to identify you when we determine that personal information is no longer required for the reason it was acquired, or we will securely destroy the data. Nevertheless, we might need to keep records for a long time. For instance, because we are governed by anti-money laundering laws, we are required to keep certain records for a period of five (5) years after our business relationship with you has ended. These records include supporting documentation and records of our transactions with you and your relationship with us.

Additionally, we will keep your personal information for as long as necessary to comply with local regulatory obligations, which is typically 5 years after the end of our business connection with you or longer if you have legitimate interests (such as handling a dispute with you). We will keep your information on our suppression list if you have chosen not to receive marketing communications so that we are aware of your decision.

If we are unable to remove your data for technical, legal, or regulatory reasons, we may preserve it for a longer period of time than 5 years.

Your personal information rights and responsibilities

The following outlines your potential legal rights in connection to the personal data we may have about you. Send us an email at dpo@Mu-verseglobal.com to make use of these privileges.

Knowledge and Access

Within thirty (30) days of the date of your request, we will respond to your inquiry and confirm if we are processing your personal information, if so, what information we are processing, and, if you request it, send you a copy of that information along with some other information. We might have to charge a fair administration fee if you need more copies.

Rectification

Your personal information must be current in order for us to use it. We will do everything in our power to keep your personal information current, accurate, and complete. You have the right to request that any incomplete or erroneous personal information we may have about you be corrected. If we have shared your personal information with anyone, we will attempt to notify them of the correction. If it is possible and legal, we will also let you know who we have shared your personal information with if you ask us so that you can get in touch with them directly.

By emailing us at support@Mu-verseglobal.com, you can notify us if your personal information changes. According to your requests, the Company will modify your personal data. In order to move forward with these requests, we may occasionally need proof from you in the form of supporting documentation, such as personal data that we are obligated to keep on file for regulatory or legal reasons.

Erasure

You can ask us to delete or get rid of your personal information if we are not required by law to keep it. This could happen when we no longer need it or when you tell us you no longer want us to use it. Any retention restrictions we must follow in line with existing laws and regulations shall apply to this request, as well as the provisions of the section titled “Storage of Your Personal Information and Retention Period.” Wherever feasible, if we have shared your personal information with anyone else, we will let them know that it has been deleted. Where it is permissible and legal to do so, we will also let you know with whom we have shared your personal information if you ask us, so you can get in touch with them directly.

Process limitations

You can ask us to “block” or stop processing your personal data in certain situations, like when you don’t agree that the information we’re using is correct or if you don’t like it. It won’t prevent us from keeping your personal information on file. Before we decide not to accept any requested restriction, we will let you know. If we have given anyone your personal information, we will try to let them know about the change. If it is possible and legal, we will also give you the names of the people who will get your personal information if you ask. This way, you can get in touch with them directly.

Portability of Data

Under the General Data Protection Regulation (679/2016), you have the right, under certain circumstances, to get the personal information you’ve given us in a structured, commonly used, and machine-readable format. You can then use it elsewhere or ask us to send it to a third party of your choice.

Objection

You have the right to ask us to stop processing your personal information, and we will do so if we are: using your information for direct marketing; relying on our own or another party’s legitimate interests to process it; or using it for research, unless we have a good faith belief that such processing is wise or necessary for the completion of a task (like by a regulatory or enforcement agency).

automated profiling and decision-making

You have the right to ask us not to make a decision about you that is solely based on an automated process (like automatic profiling) and that affects your ability to use the services or has other major effects on you, unless we can show you that such a decision is necessary to enter into or carry out a contract between you and us. Even in cases where a decision is required for concluding or carrying out a contract, you have the right to challenge it and request human intervention. If we accept your request, we might not be able to share our services or goods with you (i.e., end our relationship with you).